Privacy Policy dfbocqi

2. Personal Information We Collect

dfbocqi collects various categories of information depending on how you interact with our platform. Data collection is done directly from you or automatically through platform technology.

Information you provide directly during registration:

• Full name as it appears on your MyKad or valid identification document
• Identification card number (MyKad) or passport for identity verification purposes
• An active email address and mobile phone number
• Date of birth for verification of the 21-year age limit
• Current residential address
• E-wallet or online banking account details for deposits and withdrawals

Information collected automatically:

• Device IP address, web browser type and operating system
• Gaming activity records, deposit and withdrawal transaction history
• Website usage data including pages visited and time spent
• Cookie data and similar tracking technologies for improving user experience
• Communication logs between you and the dfbocqi customer support team

3. How We Use Your Information

All information collected by dfbocqi is used responsibly and only for legitimate purposes. We do not use your data for purposes beyond the following scope:

• Processing account registration and identity verification for new users
• Managing and processing financial transactions including deposits (minimum RM20) and withdrawals (minimum RM100)
• Providing 24/7 customer support via live chat and email in Malay and English
• Identifying fraud, money laundering and security threats
• Complying with international licensing obligations and anti-money laundering (AML) requirements
• Sending account-related notifications, active promotions and platform updates
• Analysing usage patterns to improve services and user experience
• Supporting responsible gambling programmes including detection of high-risk betting patterns

4. Information Sharing and Disclosure

dfbocqi takes our responsibility to protect your personal information seriously. We do not sell, rent or disclose your data to external parties for commercial purposes. However, there are certain situations where disclosure of information may be required:

Contracted service providers:

Payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency providers (USDT, BTC, ETH) may receive the transaction information needed to process your deposits and withdrawals. All these providers are bound by strict confidentiality agreements.

Legal and licensing requirements:

We may be required to disclose certain information to licensing authorities, law enforcement agencies or relevant regulatory bodies where there is a court order or valid compliance requirement.

Business transfers:

In the event of a merger, acquisition or sale of company assets, user data may be transferred as part of the business assets. You will be notified in advance should this occur.

5. Security Measures and Data Protection

dfbocqi implements multiple layers of technical and procedural protection to keep your personal data secure:

• SSL/TLS encryption for all data communications between users and servers
• Password storage using strong cryptographic hashing algorithms
• Two-factor authentication (2FA) available for all user accounts
• Continuous account activity monitoring to detect unauthorised access
• Strict internal access controls — only authorised staff can access user data
• Regular security audits and system penetration testing
• Encrypted data backups stored in secure locations

6. Use of Cookies and Tracking Technologies

dfbocqi uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic platform operations such as login session verification and account security
• Performance cookies: Collect anonymous website usage statistics to help us improve our services
• Functional cookies: Save your preferences such as language, display settings and location for ease of use
• Analytics cookies: Help us understand how users interact with the platform for continuous improvement

You can manage or disable cookies through your web browser settings. However, if essential cookies are disabled, some platform functions may not operate properly.

7. Your Rights as a User

As a dfbocqi user, you have the following rights regarding your personal data. Requests relating to these rights can be submitted through our customer support channels:

• Right of access: You can request a copy of the personal data we hold about you
• Right of correction: You can request correction of any information that is inaccurate or outdated
• Right of deletion: You can request deletion of your data, subject to our record retention obligations under licensing requirements
• Right to restrict processing: You can request that we limit how your data is processed in certain circumstances
• Right to object: You can object to the processing of your data for direct marketing purposes
• Right to data portability: You can request us to send your data in a machine-readable format

To exercise any of the rights above, please contact the dfbocqi customer support team via 24/7 live chat or send us an email. Our team is ready to assist in Bahasa Melayu and English.

8. Data Retention and Storage Period

dfbocqi retains your personal data for as long as your account is active and for the period required to fulfil the purposes stated in this policy. Factors that determine the retention period include:

• Record-keeping obligations under international licensing requirements and anti-money laundering laws
• The need to resolve any outstanding disputes, claims or account-related issues
• Instructions from the relevant regulatory authorities

Once the specified retention period has ended, your data will be securely deleted or anonymised in accordance with industry-standard procedures. You may also apply for voluntary account closure through your account settings section, once all balances have been settled.

9. Protection of Underage Users

dfbocqi strictly prohibits the registration and use of the platform by any individual under the age of 21. Our platform is not intended for children or teenagers, and we do not knowingly collect data from such individuals.

We encourage parents and guardians to monitor their children's online activity and use appropriate parental control software to prevent access to gambling websites.

10. Changes to This Privacy Policy

dfbocqi reserves the right to amend or update this Privacy Policy at any time to reflect changes in platform practices, legal requirements or industry developments. The latest version will always be available on our website with an updated "Last Updated" date.

For changes that are material and significantly affect your privacy rights, dfbocqi will send a notification via the registered email or through an alert displayed within the platform at least 14 days before the changes take effect. Continued use of the platform after that notification period is considered acceptance of the updated terms.

11. Contact Us About Privacy

For any inquiries, concerns or requests regarding this Privacy Policy or the processing of your personal data, please contact the dfbocqi team through the following channels:

• 24/7 live chat directly through the dfbocqi platform — responses in Bahasa Melayu and English
• Support email: [email protected]

Our customer service team is ready to handle any privacy-related complaints or inquiries and will aim to respond within a reasonable time.